COVID-19 IMPACT
We are doing everything we can to keep disruption to a minimum, despite the current global situation. Our UK warehouses is still running and we are shipping orders as quickly as possible. We will continue to monitor the situation and make decisions which prioritize the health & safety of our employees. If anything changes, we’ll let you know immediately.
Whilst we're doing all we can to dispatch orders ASAP, many shipments will be subject to delays. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. social distancing measures). We are working closely with our warehouses and couriers to keep things moving, but it is not possible for us to guarantee exact delivery dates during this period. Please allow extra time for your order to be dispatched. For the latest information on how your country may be affected (please note this is not for shipping to the UK)
We always aim to reply to every message as soon as possible, it could take up 24 hours for us to get back to you. We really appreciate your patience and understanding here, and will do everything in our power to continue to provide excellent support.
ORDERING HELP
Once an order hits our systems, it can’t be edited. It’s also very rare that our warehouse can stop the shipping process once they have your details, but if you need us to cancel your order for any reason then please get in touch as soon as possible. We will try to catch it before it goes out, but please be aware that this is not usually possible! This applies to the following circumstances:
- Changing a product or size
- Changing your delivery address
- Changing the shipping method
- Adding items to your order
If it is too late to cancel the order then we’ll help to guide you through our Returns process.
An order confirmation email (with cost breakdown) will be sent to your inbox once you’ve completed checkout. This email also contains our company information so can be used as an official invoice. If you don’t receive this confirmation email within 24 hours of placing your order then ping us a message and we’ll re-send it to you.
If for some reason your order did not process, but you still see a temporary charge on your credit or debit card statement, please don't panic. This is not an authorized charge so no money has been taken from your account. It is merely a pending authorization which will drop off your account in 2-3 business days. If you have problems using your credit card on our site, please contact us or your bank.
We always aim to reply to every message as soon as possible, it could take up 24 hours for us to get back to you. We really appreciate your patience and understanding here, and will do everything in our power to continue to provide excellent support.
SHIPPING HELP
UK:
Orders will be delivered within 2-4 working days (standard shipping).
Orders will be delivered within 1-3 working days (Fast shipping).
Europe:
Orders will be delivered within 2-4 working days (standard shipping).
Orders will be delivered within 1-3 working days (Fast shipping).
USA/ Canada/ Australia:
Orders will be delivered within 4-7 working days.
Rest of World:
Orders will be delivered within 5-9 working days.
Whilst we're doing all we can to dispatch orders ASAP, many shipments will be subject to delays. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. social distancing measures). We are working closely with our warehouses and couriers to keep things moving, but it is not possible for us to guarantee exact delivery dates during this period. Please allow extra time for your order to be dispatched. For the latest information on how your country may be affected (please note this is not for shipping to the UK)
We always aim to reply to every message as soon as possible, it could take up 24 hours for us to get back to you. We really appreciate your patience and understanding here, and will do everything in our power to continue to provide excellent support.
PRODUCT HELP
All of our Minimalistic, Fully covered, and TPU bumper cases are fully compatible with Qi wireless charging.
Yes it does so you will not have to worry about the camera lenses.
Yes, you can customize your own case by engraving on wood. We use 100% natural wood and is best for engraving
It has a magnet inside (between the wood and the microfiber) which keeps the front flap close nicely. You'll love it!
RETURNS
We do our best to ensure that each item is high-quality and a product that we can stand behind, but we understand that sometimes it doesn’t work out. If your product arrives defective, we sent you the wrong item, or it's just not what you expected - no problem! Let us know within 30 days of the delivery date and we will gladly provide a full store credit or refund.
To get a return claim started, please send us the following information here:
- Order number
- Date of order
- Reason for your return
Items purchased on our website can be returned to us for a refund or exchange within 30 days of purchase. Any products must be unused (including screen protector if provided) and in their original packaging. If your item was not purchased via our website, you should contact the seller directly for returns. Return shipping fees and the shipping fees from your original order will not be refunded for non-defective products.
For further details about our Returns policy, or any other conditions of sale, click here.
We always aim to reply to every message as soon as possible, it could take up 24 hours for us to get back to you. We really appreciate your patience and understanding here, and will do everything in our power to continue to provide excellent support.
WARRANTY
We proudly offer a 3 year warranty on all of our products. Our products are manufactured and tested to the highest quality standards and our warranty covers defects in material or workmanship in new products. This warranty extends to the original purchaser only and is non-transferable.
To place a warranty claim, please email us at support@iato.com with the following information:
- Order number
- Date of purchase
- Attach a picture of the product
We do not guarantee that our products will protect your device from possible damage and offer no warranty beyond that of our products. We do not offer any warranty on your device used in connection with our products.
Items purchased on our website can be returned to us for a refund or exchange within 30 days of purchase. Any products must be unused (including screen protector if provided) and in their original packaging. If your item was not purchased via our website, you should contact the seller directly for returns. Return shipping fees and the shipping fees from your original order will not be refunded for non-defective products.
For further details about our Returns policy, or any other conditions of sale, click here.
We always aim to reply to every message as soon as possible, it could take up 24 hours for us to get back to you. We really appreciate your patience and understanding here, and will do everything in our power to continue to provide excellent support.
CONTACT
Items purchased on our website can be returned to us for a refund or exchange within 30 days of purchase. Any products must be unused (including screen protector if provided) and in their original packaging. If your item was not purchased via our website, you should contact the seller directly for returns. Return shipping fees and the shipping fees from your original order will not be refunded for non-defective products.
For further details about our Returns policy, or any other conditions of sale, click here.
We always aim to reply to every message as soon as possible, it could take up 24 hours for us to get back to you. We really appreciate your patience and understanding here, and will do everything in our power to continue to provide excellent support.