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Customer Service

What is Customer?

Customers are individuals and businesses that purchase goods and services from other businesses.

What do customers need?

We often think that all we have to do to meet the customer expectations is to provide our product and services. This is not the case.

The four things a customer needs are:

Feel Valued

Customers need more than just a good product to keep their loyalty with the company.

How much the customers feel valued by the company is very important.

Good Service

Giving a strong customer service increases the level of trust customers have on the company.

Good product

Creating a solid product is a major need for both the customer and the company. Always aim to give the customer exactly what they need, not what you think they need.

Fair price

Pricing is important for the company to generate revenue. But it is also important to give the customers a fair price for the service or product they are purchasing.

What is customer satisfaction?

Customer satisfaction indicates the fulfillment that customers derive from doing business with the company. In other words, it is how happy customers are with their overall experience with the company.

Customers derive satisfaction from a product or service based on whether their needs are met effortlessly. Hence, customer satisfaction is an important step to gain customer loyalty. Customer satisfaction can be gained by giving quality customer service.

What is quality customer service?

Quality customer service means providing timely, attentive, upbeat service to a customer,and making sure their needs are met in a manner that reflects positively on the company. In order to provide excellent customer service, one needs superb communication and problem resolution skills.

Communication Skills

Communication can make and break the relation.The imparting or exchanging of information by speaking, writing, or using some other medium. means of sending or receiving information.
Communication is the act of conveying meanings from one entity or group to another through the use of mutually understood signs, symbols, and semiotic rules. The main steps inherent to all communication are: The formation of communicative motivation or reason. Message composition. Message encoding.